AI-Powered Customer Service Platform
In today's data-driven world, businesses face challenges like information overload, repetitive tasks, and limited assistant capabilities. At HolboxAI, we believe there's a smarter way to work.
Customer Experience Challenges
Why businesses need smart assistants powered by GenAI?
Long Wait Times & Inefficient Support
Customers grapple with lengthy hold times and repetitive interactions with chatbots.
Impersonal Interaction
Generic communication leaves customers feeling unheard and undervalued.
Difficulty Finding Answers & Products
Navigating complex websites and finding relevant information or products is a struggle.
Limited Accessibility & Omnichannel Support
Reaching support through preffered channels or during desired hours isn't always possible
Cost of Inefficiency
Are you leaving money on table?
Lost Productivity
Inefficient process and information overload cost and lost productivity
Missed Opportunities
Slow decision-making and limited skill access hinder innovation and market responsiveness.
Increased Costs
Repetitive tasks, manual data entry, and unnecessary errors lead to higher operational cost.
Damaged Customer Experience
Impersonal interactions and long wait times lead to customer dissatisfaction and lost sales.
Unhappy Employee
Disengaged and frustrated employees are Z% less productive and more likely to leave.
Benefits of full Customer Service team powered by GenAI
Human Parity - answer 90% of user queries first time
Allows you to re-direct users across channels-channel shift*
Engage with users 24/7 no matter time, place, language
Shields agents from simple queries by resolving without intervention
Quicker resolutions to users with self-service
Avoids need for new agent software/training rapid environment
Improve retention and satisfaction of staff
Reduce costs / save people-hours dedicated to first-line support
Provides user-friendly, accurate and instant interactions
Onboard a best performing Smart Assistant for Customer Support
Delve into intricate cases with confidence using an AI agent that effortlessly combines insights about your company, products, and policies. With seamless integrations and no need for coding, it crafts tailored solutions as individual as each customer it assists.
Reduce inquiry to resolution time drastically
HolboxAI's AI-powered platform seamlessly integrates with your current knowledge sources and business systems, automating the resolution of customer conversations in real-time.
Why HolboxAI?
Deterministic Responses
Generate accurate, consistent responses by utilizing a retrieval-augmented generative architecture that separates the enterprise knowledge base from the large language model.
Traceable to Ground Truth
Enable the ability to trace back to source documents and data for every insight that is generated.
Enterprise Access Control
Use a solution that automatically inherits enterprise access controls during data ingestion.
No LLM-Caused Data Leakage
Prevent LLM-caused data and IP leakage with enterprise security applied to user queries and separation of LLM from enterprise knowledge base.
Hallucination Free
Get accurate answers with embedded relevance scoring and a solution that answers "I don't know" when the relevance threshold is not met.
LLM Agnostic
Future proof investments and leverage the latest advancements in generative AI and deep learning with an LLM-agnostic solution architecture.